DXC Citizen Engagement Transformation for SAP C/4HANA helps government agencies leverage technology for a powerful omni-channel solution that simplifies and personalilzes interactions, streamlines processes and provides important insights that allow government officials make more effective decisions.
An intelligent citizen experience is created by connecting the front office to the back office across departments and agencies, enabling personalized end-to-end digital customer journeys across all devices and channels.
Leveraging SAP C/4HANA, DXC provides government organizations with the right technology to ensure their business and technology priorities are being met, while ensuring citizens receive an exceptional user experience, every time.
Our solution seamlessly integrates into existing landscapes, allowing for a phased legacy migration strategy. The digitalization of end-to-end services increases citizen self-service and streamlines internal process resulting in a lower cost of transaction for service delivery.
Using C/4HANA with intelligent technologies such as machine learning can deliver more contextual experiences for citizens and provide important business insights to facilitate decision making. Trust is built with citizens by offering transparency and control of data collection while also complying with privacy regulations.